d99's Privacy Policy — Your Information Is Our Responsibility
d99 treats the protection of your personal information as its top priority. This policy presents in full transparency how we collect, use, and store data.
d99 (hereinafter referred to as "we", "our", or "d99") operates a secure and reliable online gaming platform for players in Bangladesh. By using our services, you consent to the terms described in this privacy policy. We use SSL encryption and modern security technology to ensure your information is protected. Please read this policy carefully.
1. Data Collection — What Information We Collect
When you register on d99 or use our services, we collect various types of information. These are detailed below by category.
1.1 Information You Provide Directly
When you create an account, we collect the following information:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Residential address
- National ID (NID) or passport number (when identity verification is required)
- Preferred payment method (bKash, Nagad, Rocket, Upay or bank details)
1.2 Automatically Collected Information
The following technical information is collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Date and time of platform access (Bangladesh Standard Time, UTC+6)
- Page visit history and session data
- Data collected through cookies and similar tracking technologies
1.3 Financial Transaction Information
We collect transaction-related information to process deposits and withdrawals. This includes transaction amounts, timestamps, payment method identifiers, and transaction IDs. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500. We never store your full payment card number or banking PIN.
2. Use of Information — Why and How
d99 uses collected information only for specific and lawful purposes. We never sell your information to third parties.
2.1 Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Delivering customer service and support (via 24/7 live chat)
- Managing VIP programs and rewards
2.2 Security and Compliance
- Preventing fraud, money laundering, and illegal activities
- Verifying user age (ensuring users are 21 and above)
- Implementing responsible gaming policies
- Complying with applicable laws and regulations
2.3 Communication and Notifications
- Sending important account-related notifications
- Informing you about new games, bonuses, and promotions (with your consent only)
- Notifying you of changes to platform policies
2.4 Platform Improvement
We analyze collected information to improve our platform's performance and user experience. By reviewing gaming statistics and usage patterns, we add new features and services.
3. Sharing and Disclosure of Information
3.1 Sharing Information with Third Parties
d99 does not sell, rent, or commercially disclose your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: As required to complete transactions with bKash, Nagad, Rocket, Upay, and banks
- Game providers: For operating games with providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming
- Technology partners: Trusted technology service providers for platform operations and security
- Legal authorities: In response to a valid legal order or request from a law enforcement agency
3.2 Third-Party Responsibilities
Our partner organizations operate under strict confidentiality agreements. They may only use your information for the specified purpose and may not share it with any other party. d99 oversees the activities of all partners in relation to data processing.
4. Cookie Policy
4.1 What Cookies Are and Why We Use Them
Cookies are small data files stored on your device. d99 uses cookies to improve your browsing experience, remember login information, and ensure platform functionality.
4.2 Types of Cookies
- Essential cookies: Ensure core platform functionality — these cannot be disabled
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Collect anonymous usage data to improve the platform
- Security cookies: Help detect and prevent fraudulent activity
4.3 Cookie Controls
Non-essential cookies can be disabled through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
5. Data Retention and Security
5.1 Data Retention Period
We retain your information for as long as your account is active and the need to provide services exists. After account closure, certain information may be retained for a defined period to meet applicable legal obligations. Once the retention period has passed, the data is securely deleted.
5.2 Data Security Measures
d99 takes the following measures to ensure the highest level of security for your information:
- SSL (Secure Socket Layer) encryption — for all data transfers
- Two-Factor Authentication support
- Regular security audits and vulnerability testing
- Restricted staff access — only authorized personnel can access data
- Encrypted database storage
- 24/7 security monitoring
5.3 Response to a Data Breach
If a data breach occurs, we will promptly notify affected users and take the necessary remedial action. Relevant authorities will also be informed depending on the nature and impact of the incident.
6. Your Data Rights
As a user of the d99 platform, you have the following rights over your own personal information.
6.1 Right to Access Your Data
You may request a copy of the information we hold about you at any time. To make this request, contact our support team by email at [email protected]. We will fulfill your request within a reasonable time.
6.2 Right to Correct Your Data
If any information in your account is incorrect or outdated, you may request that it be corrected. Some information can be changed directly through your account settings; for other cases, you will need assistance from our support team.
6.3 Right to Delete Your Data
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations, contractual requirements, or fraud prevention.
6.4 Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. To do so, contact us directly at [email protected] or use the unsubscribe option provided in each marketing message. Important account-related notifications cannot be turned off.
7. Protection of Minors
d99's services are for users aged 21 and above only. We do not intentionally collect personal information from minors. Age is verified at registration and suspicious accounts are suspended until verified.
If we become aware that information from a minor has been collected, that account will be closed immediately and the related information will be deleted. To learn more about responsible gaming, visit our Responsible Gaming page.
8. International Data Transfers
Some of our technology partners and game providers are located outside Bangladesh. As a result, your information may in some cases be transferred internationally. For such transfers, we ensure that the receiving party follows appropriate data protection standards.
All international data transfers are conducted under d99's data control agreements, ensuring an equivalent level of protection for your information.
9. Policy Changes
d99 reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will:
- Send a notification to your registered email address
- Inform you of the changes when you access the platform
- Update the "Last Updated" date at the top of this page
Continued use of the platform after an update will be taken as your agreement to the new policy. If you do not agree to the changes, please contact us to close your account.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
Our privacy team will review your request as promptly as possible. For data access or deletion requests, additional information may be requested to verify your identity.
To learn more about our services and policies, visit the About Us, Terms and Conditions, and Responsible Gaming pages.