d99 Responsible Gaming — Keep the Fun in Control
d99 believes online gaming is for entertainment only. Play by our tools and guidelines to keep yourself and your family safe.
Why is Responsible Gaming Important?
Online betting and casino games can be an enjoyable form of entertainment when played with awareness. At d99, we place the safety of every player as our highest priority. Following responsible gaming principles means understanding your budget, managing your time, and taking a break when needed.
While playing on the d99 platform, keep in mind: winning is not guaranteed and gaming is never a substitute for income. Avoid betting to solve financial problems. Use our responsible gaming tools to keep your gaming habits healthy and in control.
We believe an informed player is the best player. That is why d99 always works transparently with its members and ensures a safe gaming environment.
Our Protection Tools
d99 gives every player the ability to manage their gaming experience — through these 6 tools.
Deposit Limit
Set a deposit cap on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and any increase only applies after 72 hours — protecting you from depositing more than you intended in the heat of the moment.
Time-Out / Break
If you feel you need a short break, take a time-out from 24 hours up to 6 weeks. During this period your account will be completely inactive and no betting or deposits will be possible.
Self-Exclusion
Choose self-exclusion for a longer break — from 6 months up to permanent. During the exclusion you will not receive any promotional emails either, and you will need to contact the support team to reactivate your account.
Gaming History
View a full detailed history of all your bets, deposits, and withdrawals at any time. This helps you analyse your own habits and review your spending against your budget.
Reality Check Reminder
A pop-up reminder will appear after a set period of time to let you know how long you have been playing. This awareness tool plays an effective role in preventing excessive time spent gaming.
Direct Support
If you want to talk about a gaming concern, contact our 24/7 live chat support team. The team speaks in Bengali and will assist you with complete confidentiality.
Warning Signs of Problematic Gaming
If you notice the following signs, use the responsible gaming tools or contact us:
- A tendency to bet more in order to recover lost money (chasing losses)
- Prioritising gaming over family, friends, or work
- Betting beyond your budget or playing with borrowed money
- Being dishonest with loved ones about your gaming habits
- Feeling restless, irritable, or anxious when not playing
- Repeatedly trying to stop playing but being unable to
- Relying on gaming to relieve stress or loneliness
The Golden Rules of Safe Gaming
Keep these rules in mind before each session:
- Only play with money you can afford to lose without it affecting your household
- Set a time and money limit before each session and stick to it
- Treat gaming as entertainment, not a source of income
- Do not play under the influence of alcohol or medication
- When you win, set a portion aside — do not bet all of it back
- Take regular breaks and spend time with family and friends
How to Use the Tools?
Log In to Your Account
Log in to d99 and go to Account Settings or the "Responsible Gaming" menu.
Choose a Tool
Select whichever you need — deposit limit, time-out, self-exclusion, or reality check.
Set Your Limits
Set the duration and amount according to your preference. Changes take effect right away.
Get Support
If you have any issues, our team is available 24/7 on live chat in Bengali.
d99's Commitment to Protecting Minors
d99 strictly follows a 21+ age policy. Age verification is mandatory at registration. We identify and block any attempt by a minor to open an account. If you find out that a minor is using your account, notify us immediately at [email protected] or contact us via live chat.
To ensure safety in a family environment, it is recommended that you use parental control software on your device — especially if there are children or teenagers in the home.
d99 is always committed to ensuring a safe and secure gaming environment.
d99's Responsible Gaming Pledge
d99 is known to players in Bangladesh as a safe and reliable platform. Our responsible gaming policy is not just a legal obligation — it is part of our core values.
We ensure:
- Every advertisement is transparent and not misleading
- Bonus terms and conditions are written in plain Bengali
- Player protection requests are processed promptly
- SSL encryption and fair play policies are maintained
- If unusual activity is detected on any account, we reach out proactively
Where to Get Help?
Gaming problems are a recognised mental health issue and there is no shame in that. Seeking help is the first brave step. Contact d99:
Email: [email protected]
Live Chat: Bengali support available 24/7
Your information is kept completely confidential. Seeking help is not a sign of weakness — it is a sign of awareness.